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343 Says It's Sorry For Master Chief Collection's Ongoing Issues

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"We will detail how we will make this right with our fans."

Bonnie Ross, 343 Industries studio head apologized to fans on behalf of the development team for the performance issues plaguing Halo: The Master Chief Collection.

"With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve," writes Ross. "I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved."

"While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection," writes Ross. "Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.

"On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates," the post reads. "Within 343 Industries and Xbox, I can assure you that resolving these issues is our number one priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience."

"We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home."

Development and testing of the upcoming content update is underway and is expected to be available later this week. Patch notes will be available once the release window is known.

"Only through making changes on both the 'server side' (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards," writes Ross. "And in the interest of expediency, we’re attacking the problem from both sides, non-stop. Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible."

 

 



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